MSR Support System is a simple but highly effective software solution designed to suit the unique requirements of a Pharmaceuticals company with respect to managing its field force of Medical Representatives. The system enables the Head Office to capture complete details of the daily work done by MR through a simple user interface. The daily data entered in specified format for each MR, on the basis of Daily Call Report (DCR) sent by him. Analytical reports are then generated for the purpose of monitoring and control. The system is also enabled to allow MRs to submit their DCR by visiting a password protected Internet site. This saves the effort and costs involved in entering the data from the paper forms at the Head Office.
Overview
Enabled for both Online and Offline usage
Replicates paper reporting formats on the web to increase user acceptance
Allows mapping of doctors with products for focused marketing
Comprehensive information about doctors and products available on the web for increased MR productivity
Features
Password Protected Web Application
Enabled for Offline Data Entry and Retrieval
Three Tier Bifurcation of Geographical Coverage
Contact and Service details of Medical Representatives
Mapping of MR to Geographical Units
Comprehensive Database of Doctors for Contact and Relationship Management
Details of Channel Partners, like Stockiest and Retailers
Unique Mapping of Doctors and Channel Partners to MR
Two Tier Product Cataloguing
Issue of samples/gifts to MR
Online submission of Daily Call Reports with details of doctors met, products discussed, sample/gifts issued, stockiest/retailer met, orders booked and payment collected
Online Submission and approval of monthly Tour Program
Expenses incurred by MR
Analyses of Doctor Calls and Product Promotion
Analyses of Order Bookings
Doctor Relationship Management
Analyses of MR effort with respect to orders and deviation
Key Benefits
Obviates the need to first collect the data in paper form and then process it
Considerable saving of time and effort in data processing
Savings in postage costs for sending DCR to Head Office
Efficient monitoring and control of field activities through analysis of latest data
Effective and timely management of doctor relations
Targeted marketing through systematic identification of doctors with products
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